Refund Policy

Refunds (General)

Refunds are provided at the sole discretion of Paddle, on a case-by-case basis, and may be refused. Paddle will refuse a refund request if there is evidence of fraud, refund abuse, or other manipulative behaviour that entitles Paddle to counterclaim the refund.

This does not affect your rights as a Consumer in relation to products that are not as described, faulty, or not fit for purpose.

Consumer Right to Cancel (14 days)

If you are a Consumer, you have the right to cancel and return the product within 14 days of the day after completion of the transaction, without giving any reason. Your right to cancel does not apply to digital content that you have started to download, stream, or otherwise acquire, or to products you have already had the benefit of. For subscription services, the right to cancel applies following the initial subscription, not upon each automatic renewal.

To cancel, contact us at support@whts4dinner.com. If you cancel as permitted, Paddle will reimburse you using the same means of payment, without undue delay and not later than 14 days after being informed of your decision. You will not incur any fees as a result of the reimbursement.

Subscriptions

Paid subscriptions automatically renew until cancelled. There are no refunds on unused subscription periods. If you wish to cancel your subscription, contact us at least 48 hours before the end of your current billing period (provide your order number and the email used to purchase). Cancellation takes effect at the next payment date. If a subscription offered a free trial, you must cancel before the trial expires to avoid being charged.

Payment by Wire Transfer

Orders paid by wire transfer are not protected under the Consumer Credit Act and are not eligible for a refund. In cases where the transaction amount (including sales tax) is above $/£/€100, you may be entitled to a refund including the sales tax you paid, at Paddle’s discretion.

Sales Tax (VAT / GST) Refunds

If you were charged sales tax and are registered for sales tax in the country of purchase, you may be entitled to a refund of the sales tax amount where permitted by law. You must contact Paddle (or us, and we will forward to Paddle) within 60 days of completing the purchase. The refund will only be processed upon provision of a valid sales tax code for your country. Refund requests received after 60 days will not be processed.

How to Request a Refund or Cancel

Submit refund or cancellation requests through your Profile → Billing Management, or by emailing {{email}}. We will pass valid requests to Paddle in line with their process. For the full terms governing payments, subscriptions, and disputes, see our Terms of Service and Paddle’s Invoiced Consumer Terms and Conditions.

Paddle payment entities

Paddle entities: Paddle.com Market Ltd., Judd House, 18-29 Mora Street, London EC1V 8BT, UK (rest of world); Paddle.com Inc., 3811 Ditmars Blvd, 1071, Astoria, NY 11105-1803, USA (United States). Questions? Contact us at support@whts4dinner.com.